Refund Request

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Refund Request

We are really sorry to see you go!

Website Monitoring Australia is all about helping companies and ensuring they are informed if their online services are unavailable. We are happy to help you setup your account correctly and make sure you are getting the most out of your monitoring service. It only takes a few minutes! Let us know a time that suits you? or call us on 1300 884 194 [press Option 3].

Website Monitoring Australia offers a 30 day money back, no questions asked guarantee. If you wish to cancel your subscription and receive a refund you can do that via this page. Please note that our refund policy excludes payment processing fee's incurred to process your account by our secure 3rd party payment gateways. Please review our refund fee structure below.

Payment Method Fee's Example based on Starter package of $4.40
Credit Card: 1.5% + $0.55 cents processing $4.40 - 0.66 - 0.55 = $3.19 refund
Paypal: 1.5% $4.40 - 0.66 = $3.74 refund

If you wish to ask for a refund or have an invoice cancelled and your account has been open longer than 30 days, you need to send an request via the webform below or and send mail to us within 7 days (one week) of the invoice date to eligible . The email needs to contain your UserID (the email you use to log in to WebDirect Australia) and the invoice number of the invoice in question. You will receive an automatic confirmation email back that acts as your receipt and proof that WebDirect Australia has received your refund request. Our account department will review your case and respond within 5 business days.

If you do not receive this receipt email it is your responsibility to contact WebDirect Australia within these 7 days via phone on or email to manually confirm that WebDirect Australia has received your request.

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